Refund policy
We offer you complete peace of mind while ordering at The PE BIRDS – you can request a replacement for all eligible items within 7 days of receiving your order if you have received the wrong product.
Important: If the product delivered matches the product ordered by you, no return, exchange, or refund will be accepted. Customers are requested to carefully review all product specifications, images, and descriptions before placing an order.
Once a prepaid order is placed, it cannot be cancelled, refunded, or exchanged.
Wrong Product Policy
If you receive a product different from the one you ordered, there must be a complete unboxing video of the sealed parcel being opened. After verification, we will replace it with the correct product. No refund will be provided under any circumstances for wrong product deliveries.
Damaged Product Policy
If you receive a damaged product, you must record a complete unboxing video from the moment the sealed parcel is opened. The video should clearly show the parcel condition, shipping label, and the damaged product. This video is required for us to verify whether the damage occurred from our end or during transit.
Claims for damaged products without a proper unboxing video will not be accepted.
If a damage claim is verified through the unboxing video, we will provide a replacement product only. No refund will be provided for damaged products under any circumstances.
Missing Item / Accessories / Short Quantity Policy
If your order has any missing item, missing accessory (such as a lid or other included parts), or short quantity, you must record a complete unboxing video from the moment the sealed parcel is opened. The video should clearly show the sealed package, shipping label, and all the contents received inside the parcel.
Claims for missing items, missing accessories, or short quantity without a complete unboxing video will not be accepted.
Once the claim is verified, we will send the missing item, accessory, or the remaining quantity. No refund will be provided for such claims under any circumstances.
Return Eligibility
We care about your safety and hygiene, and we're happy to accept returns on unused cookware products. Please ensure that the product is unused and that all tags, boxes, and original packaging are intact.
Refund Policy
We do not provide refunds for any orders. Replacements or shipment of missing items/accessories will only be provided in verified cases of:
- Wrong product delivery
- Transit damage
- Missing items, missing accessories, or short quantity
All claims are subject to the conditions mentioned above, including the requirement of a complete unboxing video.
This policy helps us ensure that all our products remain in perfect condition while protecting both our customers and our business from fraudulent claims.
We appreciate your understanding and cooperation. If you have any questions or need further assistance, our customer support team will be happy to help.
Thank you for choosing The PE BIRDS and for supporting our commitment to quality, safety, and customer satisfaction.
